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Frequently Asked Questions

Canada Bereavement Registry

Helping the bereaved by stopping direct mail to the deceased

Will this information be used for any other purpose?

The primary purpose of the information we collect is to stop direct marketing and phone calls to the deceased.  Occasionally, the deceased’s details may be used in other ways to benefit the bereaved such as identifying life insurance policy holders, finding loyalty points programs to transfer to next of kin, and statistical purposes.  The details of the bereaved who have registered on behalf of the deceased are never shared unless consent has been given for next of kin purposes.


Is there a cost for this?

No. This is a free service to the bereaved. Our income is derived from the marketing companies that use this information to update their existing marketing lists.


Why do you need the date of birth?

The date of birth is needed to accurately match the name and address of the deceased. In some cases it is possible to have a person with the same name in the same town, but it is unlikely that they share the same date of birth.


Why do you request the phone number?

Receiving a phone call for the deceased can be more upsetting than receiving a letter. Although not essential the phone number is used as an additional reference to stop telemarketers phoning in the first place.


How long does it take?

You should start to notice a reduction in mail and/or phone calls within 6 weeks.


Can I register by post or email?

Yes. You can submit registrations via the details on our 'Contact' page.


What if the mail/calls do not stop?

If you continue to receive letters or marketing calls for the deceased, then please collect the details/items, put them in an envelope, and send them to us at our address located on the contact page.  Alternatively, you can take photos of the items and send them to us at the email address below.  In both cases we will contact the organizations on your behalf, and free of charge, in order to ensure the deceased’s details are removed from the marketing and mailings lists.

1-905-349-3254 / 1-877-565-5515

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